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Why is my number not in Settings/My number in my SE 2020

My wife bought a new SE 2020 two days ago and the store clerk transferred all her data from her old iphone to her new SE 2020 iphone. But when my wife tried to call out she was told that her new phone was not connected. I checked in Settings/My number in her phone and her phone number is not there and i was not able to enter her new number. Can you help?

Posted on Jun 21, 2020 3:24 PM

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Posted on Jun 21, 2020 3:27 PM

“The store clerk” ... at what type of store? An Apple Store? A cellular carrier store? Something else?


Was the SIM card transferred from her old iPhone? Is her cellular carrier aware she is changing phones?


7 replies

Why is my number not in Settings/My number in my SE 2020

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