Quite accidentally, I found my iCloud Mail account today. I have never used it before. However, on looking at the emails in the Inbox, someone called Linda has been using my iCloud address and ordering goods online. How could this happen and how can I prevent further unauthorised use of my iCloud Mail account please?
iMac 27″, macOS 10.13
You should definitely set up two-factor authentication to help ensure you are the only one with access. You can edit your information and turn on 2FA by logging into your AppleID at: https://appleid.apple.com
Here is a support article with more info about 2FA: https://support.apple.com/en-us/HT204915
If you are locked out of your Apple ID account you can go to https://iforgot.apple.com
This will provide you with the recovery steps you put in place for this situation.
Here are some support articles that should help:
If you forgot your Apple ID password - Apple Support
If you forgot the answers to your Apple ID security questions - Apple Support
If your Apple ID has been locked or disabled – Apple Support
You should definitely set up two-factor authentication to help ensure you are the only one with access. You can edit your information and turn on 2FA by logging into your AppleID at: https://appleid.apple.com
Here is a support article with more info about 2FA: https://support.apple.com/en-us/HT204915
If you are locked out of your Apple ID account you can go to https://iforgot.apple.com
This will provide you with the recovery steps you put in place for this situation.
Here are some support articles that should help:
If you forgot your Apple ID password - Apple Support
If you forgot the answers to your Apple ID security questions - Apple Support
If your Apple ID has been locked or disabled – Apple Support
See these security-related documents, especially the first two for now.
If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145. From the link, among other things, Change your Apple ID password and choose a strong password.
Security and your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
Using app-specific passwords https://support.apple.com/en-us/HT204397
Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
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And, if you can, Check your Apple ID device list (https://support.apple.com/en-us/HT205064) and remove any device that shouldn't be signed in using the steps in the link.
If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
For Apple Support help with your problem, use:
Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport
Apple ID account security for country-specific and region-specific
Someone else using my iCloud Mail account
