Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t update my apps

i am facing difficulty while updating apps through app store. When i tap the update button, it asks me to sign in with itune store and box appears to write my password. I write the password and it shows a meesage that apple id or password is incorrect.

Posted on Jun 22, 2020 1:04 AM

Reply
Question marked as Best reply

Posted on Jun 22, 2020 2:30 AM

This very well may be your problem. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

2 replies
Question marked as Best reply

Jun 22, 2020 2:30 AM in response to zeeshan231

This very well may be your problem. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

Jun 22, 2020 1:56 AM in response to zeeshan231

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Can’t update my apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.