Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Imac will not go off

My Imac no longer shuts down properly. 
The shutdown stops with a black screen on which the cursor can still be seen. 
From there, the Imac is blocked. 
This also happens on restart. 
And also when you want to install an update for which the Imac has to be restarted automatically. This process is stalling. 
Who has good advice. 
I have already tried everything that came up on the internet with advice and nothing has solved this problem so far. 
The Imac works well. It just doesn't goes off anymore. Unless I pull the plug.
Thank you for your advice. 



iMac 21.5″, macOS 10.13

Posted on Jun 22, 2020 1:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2020 7:17 AM

Have you properly reset the SMC for your iMac model...?

see > How to reset the SMC of your Mac - Apple Support


1 reply

Imac will not go off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.