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User profile for user: salvadorT27
salvadorT27 Author
User level: Level 1
8 points

Account disabled

My account was disabled in the app store and itunes, how do I reactivate and update the payment method?

iPhone 8 Plus, iOS 13

Posted on Jun 22, 2020 4:01 PM

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,107 points

Posted on Jun 22, 2020 4:47 PM

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,107 points

Jun 22, 2020 4:47 PM in response to salvadorT27

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,603 points

Jun 22, 2020 5:39 PM in response to salvadorT27

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





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Account disabled

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