You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to activate Facetime on child's account

Hi!

I just set up my 9 year old on Family Sharing. Her apple ID is working great for imessage and getting apps, however, I cannot get a Facetime call to work. Any suggestions?

iPhone 6s, iOS 13

Posted on Jun 22, 2020 7:34 PM

Top-ranking reply

Eric Root

Level 10

684,681 points

Posted on Jun 22, 2020 7:56 PM

Messages - If you get an error when trying to activate iMessage or FaceTime.

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

View in context

Unable to activate Facetime on child's account

Similar questions