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Unresponsive iPhone 10

Hello,

I woke up this morning to my phone screen being completley unresponsive. Ive tried rebotting it several times and I also had the support team try to call me but it wouldnt let me slide it to answer the call. Im not sure what to do.


Thank you for you help.


[Email Edited by Moderator]

iPhone X, iOS 13

Posted on Jun 23, 2020 5:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2020 5:48 AM

1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Jun 23, 2020 5:48 AM in response to mia_cortes

1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

Unresponsive iPhone 10

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