Troubles backing video from Iphone 7 Plus to Windows Computer

Question

Troubles backing video from Iphone 7 Plus to Windows Computer

I want to back all my files up to my Windows Computer. When I try so many of the videos do not transfer.

When I trying playing the videos on my computer from the drive directly on the phone. I get the following message: "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.'

How do I transfer videos in a playable format on my computer. I can not even get them on my computer.

iPhone 7 Plus

Posted on Jun 23, 2020 10:18 AM

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Answer 1

chris_g1

Community Specialist

Jun 27, 2020 6:07 AM in response to STEVE LAUKONIS

Hello STEVE LAUKONIS,

We see that you're having an issue trying to upload and play videos from your iPhone to your PC. We know that it is important to be able to view these videos on your devices, and we'd be happy to provide you with some information that can help.

Let's start by having you take a look at the steps in the articles below to help with importing these videos and what to do if they will not import.

Transfer photos and videos from your iPhone, iPad, or iPod touch

If you can't import photos from your iPhone, iPad, or iPod touch to your computer

If the issue remains after going through these articles, you'd want to reach out to Microsoft Support regarding the error message about the Windows Media Player.

Windows Support

Thank you for using Apple Support Communities.

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Troubles backing video from Iphone 7 Plus to Windows Computer

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