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My Iphone 11 is stuck on the apple logo

How do I get my Iphone off of the apple logo screen that it is stuck on?


iPhone 11, iOS 13

Posted on Jun 24, 2020 12:56 PM

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Question marked as Best reply

Posted on Jun 24, 2020 1:00 PM

Try the following troubleshooting techniques one at a time until your iPhone is operational again.


1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

2 replies
Question marked as Best reply

Jun 24, 2020 1:00 PM in response to deedra257

Try the following troubleshooting techniques one at a time until your iPhone is operational again.


1) Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

My Iphone 11 is stuck on the apple logo

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