iPhone 4 cannot sync to iTunes

Question

Level 1

12 points

iPhone 4 cannot sync to iTunes

Hello,
I have an iPhone 4 and recently upgraded to iOS 4.0.1. For some reason, whenever I try to sync to iTunes, a message appears saying, "The iPhone 'Connor Crosby's iPhone' cannot be synced. The required file cannot be found." So, it does not sync. I would like to note that when upgrading to 4.0.1 that I had to edit my host file by removing a line with an IP address and "gs.apple.com" since it would show a 1004 error. Please help! Thanks in advanced!

iPhone 4, iOS 4

Posted on Jul 21, 2010 10:04 AM

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Answer 1

Jul 21, 2010 10:34 AM in response to ccrosby94

Hmm, I'm pretty iTunes (and Apple) uses gs.apple.com to validate your iPhone and the apps you purchased. So, removing it will break things.

You should put it back and solve the 1004 error. (sorry, I don't know what the 1004 error is.)

I hope this helps.

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Answer 2

ccrosby94 Author

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Jul 21, 2010 10:38 AM in response to jackiepanpan

The only thing is that I am pretty sure that the message was displayed even with "gs.apple.com" in the host file. But, I will try it and see if it does or not.

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Answer 3

ccrosby94 Author

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12 points

Jul 21, 2010 10:43 AM in response to jackiepanpan

I just put the IP address and the website back on the hosts file, saved it, restarted my Mac, and the error continues to show when syncing with iTunes.

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Answer 4

wupper

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0 points

Jul 29, 2010 9:55 AM in response to ccrosby94

I have a 3g iphone and mine shows up like a camera and I get a message like that and it shows up like a camera in My devices on the computer, you might have this problem.

http://support.apple.com/kb/TS1500

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Answer 5

Jul 29, 2010 12:17 PM in response to ccrosby94

Ditto! And after 45min. w/ support...nothing is resolved. I had NO problems w/ my iPhone 3G & the last version of iTunes. Grrrrr

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Answer 6

ccrosby94 Author

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Jul 29, 2010 3:50 PM in response to edukter2k

I was on the phone for over an hour, almost 2! I tried uninstalling iTunes and reinstalling it. Also tried a different account. It seems to sync since on the phone it says "syncing in progress" but maybe not all of it syncs.

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Answer 7

Jul 29, 2010 6:40 PM in response to ccrosby94

My phone says syncing, then I get the iTunes error & it stops.

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Answer 8

ccrosby94 Author

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Jul 29, 2010 9:08 PM in response to edukter2k

Looks like we are on the same boat. Maybe it is the version of iTunes. I wonder if I can download version 9 again.

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Answer 9

Jul 29, 2010 9:18 PM in response to ccrosby94

Call #2 after an hour had me do this... http://support.apple.com/kb/HT1224
and because my photos were the main syncing issue...recommended i try this http://support.apple.com/kb/TS1306

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Answer 10

ccrosby94 Author

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12 points

Jul 30, 2010 8:34 AM in response to edukter2k

I did reinstall iTunes before, but no luck. Photo syncing is not my issue though.

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Answer 11

McG1978

Level 1

10 points

Jul 31, 2010 6:59 AM in response to ccrosby94

I just had the problem of "The required file cannot be found." And managed to find a fix.

It seems the problem is with the 'ipod photo cache'. i.e. the folder full of scaled down versions of your photos for the iphone/ipod.

To fix the problem, first close iTunes.

Then view your pictures folder in finder. Ctrl-click on the iphoto library, and select "View Package Contents". In there you'll find a folder called "ipod photo cache" Delete this folder and try the sync again.

Note: If you're using a folder other than the iphoto library you'll have to remove the cache folder from that.

Hope this helps

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Answer 12

ccrosby94 Author

Level 1

12 points

Jul 31, 2010 8:14 AM in response to McG1978

YOU ARE AWESOME! Thank you so much, that fixed it!

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