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No audio heard

I lost my sound from my Mac

macOS 10.15.5 (19F101

Mac (Retina 4K, 21.5-inch, Late 2015)

3.3 GHz Quad-Core Intel Core i7

16 GB 1867 MHz DDR3

Intel Iris Pro Graphics 6200 1536 MB


When I play any sound files or video I get no audio.

When I do video conference call they can hear me but I can not hear them.

I checked in system preferences and sound everything is checked but no sound.

Can you help me with this?


Posted on Jun 25, 2020 9:42 AM

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Question marked as Best reply

Posted on Jun 25, 2020 12:10 PM

To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

2 replies

No audio heard

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