why is it that I do not have the software update icon in my system preferences folder?

I need to upgrade my ios from 10.11.6 to 10.13.0 but it doesn't appear as an option in my updates tab in the app store and I don't seem to have the software update icon in the system preference folder. How do I upgrade the operating system without this?


MacBook Pro Retina

Posted on Jun 25, 2020 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 11:09 AM

The System Preferences> Software Update mechanism did not come into being until macOS Mojave (10.14)


The Updates page in the App Store only informs you of updates available for the OS you are currently running,

as you are on 10.11.6 El Capitan then you are probably up to date on that.


Open Safari and click on the link offered by Dialabrain.


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says 'Open' then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

2 replies
Question marked as Top-ranking reply

Jun 25, 2020 11:09 AM in response to mroyal12

The System Preferences> Software Update mechanism did not come into being until macOS Mojave (10.14)


The Updates page in the App Store only informs you of updates available for the OS you are currently running,

as you are on 10.11.6 El Capitan then you are probably up to date on that.


Open Safari and click on the link offered by Dialabrain.


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.


If the App Store says 'Open' then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why is it that I do not have the software update icon in my system preferences folder?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.