Cancel Netflix

I need to cancel Netflix. I can’t through there site because it says I’m being billed through iTunes. When I go to settings and view my subscriptions Netflix does not show up as one of the subscriptions so I can’t cancel through that either.

iPhone XR, iOS 13

Posted on Jun 25, 2020 10:22 PM

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Question marked as Top-ranking reply

Posted on Jun 26, 2020 3:29 AM

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the subscription is shown. If you have a problem with a subscription (e.g., as in your case, your can't cancel one) or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help

3 replies
Question marked as Top-ranking reply

Jun 26, 2020 3:29 AM in response to Gjdjjdjdndnsjdj

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the subscription is shown. If you have a problem with a subscription (e.g., as in your case, your can't cancel one) or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help

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Cancel Netflix

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