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I have 64 GB of storage and for some reason when I scroll to the bottom of the "iPhone Storage" tab, "Other System Data" is taking up 35.93 GB and "System Files" is taking up 7.17 GB. APPLE PLEASE HELP
iPhone XS
“Other” is all storage not otherwise included in the main categories. It may, for example, include miscellaneous files no longer in use, caches, previously streamed videos and music, etc. And occasionally a corrupted file that can't be deleted.
Restoring is the next troubleshooting step available to you. First, try restoring from a backup, because most ”other” files are not part of backups. If still no success, you likely have a corrupted file and will need to restore as new.
Restore instructions: https://support.apple.com/en-us/HT204184
About storage on your device and in iCloud: https://support.apple.com/en-us/HT206504
“Other” is all storage not otherwise included in the main categories. It may, for example, include miscellaneous files no longer in use, caches, previously streamed videos and music, etc. And occasionally a corrupted file that can't be deleted.
Restoring is the next troubleshooting step available to you. First, try restoring from a backup, because most ”other” files are not part of backups. If still no success, you likely have a corrupted file and will need to restore as new.
Restore instructions: https://support.apple.com/en-us/HT204184
About storage on your device and in iCloud: https://support.apple.com/en-us/HT206504
I've tried restarting my phone a few times already and not much happens. I've contacted Apple and they suggested to backup and reset my phone all together. I don't understand why I should have to do that.
The easiest way of clearing Other is to Restart your device.
Restart instructions: https://support.apple.com/en-us/HT201559
BTW, you are not addressing Apple here, just other users like you.
How to delete "System Files" and "Other System Data"
