You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i already recover my apple id but why it says my apple id cannot unlock these device

i already recover my apple id but why it says my apple id cannot unlock these device

iPhone 5, iOS 10

Posted on Jun 26, 2020 11:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2020 2:36 AM

See these possibilities. Post back if you have questions 

 

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856

 

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 

 

If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921(related to two-factor authentication)

3 replies
Question marked as Top-ranking reply

Jun 27, 2020 2:36 AM in response to anselmo160

See these possibilities. Post back if you have questions 

 

'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856

 

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 

 

If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

 

Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921(related to two-factor authentication)

Jun 27, 2020 8:36 AM in response to anselmo160

Are you seeing an Activation Lock? If so, if this is a used device, you need to be able to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.      


If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.







i already recover my apple id but why it says my apple id cannot unlock these device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.