about strage

Since your want to talk to an Apple representative, you can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple telephone support is closed to immediate phone support.

But, also see these iCloud-related storage related documents:

Check your iCloud storage usage on iCloud.com https://support.apple.com/guide/icloud/check-your-storage-usage-mm6e5a441fc7/1.0/icloud/1.0

Manage your iCloud storage https://support.apple.com/en-us/HT204247

Upgrade or downgrade your iCloud storage https://support.apple.com/guide/icloud/upgrade-or-downgrade-storage-mm2fdfb6d515/1.0/icloud/1.0

If your computer hard drive disk space if filled up, below are some suggestion.

Disk Space - Free Up

Disk Space – Free Up (2)

Disk Space – Free Up (3)

Disk Space - Free Up - Mavericks

Disk Space Filling Up – OmniDiskSweeper       10.8+

Disk Space Filling Up - WhatSize

Disk Space - Other      in High Sierra and later, this is now included in System

Disk Space - "Other" and What Can I Do About It?

Perhaps this may help: https://support.apple.com/en-us/HT204247