received damaged airpods
Hello,
I received a severely damaged airpods with case broken and the charging cable burnt. I was wondering if I could get a replacement.Any relatable experience would help. Thanks
It was my first apple product :(
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Hello,
I received a severely damaged airpods with case broken and the charging cable burnt. I was wondering if I could get a replacement.Any relatable experience would help. Thanks
It was my first apple product :(
I ordered from official apple website.
I got this into apple's notice by reporting via customer care.
I hope to get a reply (by email or any sort soon )
I know the damage is impossible, even I was shocked!!
I ordered from official apple website.
I got this into apple's notice by reporting via customer care.
I hope to get a reply (by email or any sort soon )
I know the damage is impossible, even I was shocked!!
Did you buy it from Apple's official website or from somewhere like eBay?
If it's the latter, then it might've been a scam.
To be sure, check the listing and send this to an Apple store.
This damage looks impossible to have happened in shipping.
Send it to the Apple Store for repair.
A neat trick to use if you want to pair AirPods with Android phones is to turn on Bluetooth on the phone, then connect to the connection that says "AirPods".
You need to contact Apple support here - Contact Support
I did, they initiated the return.
Thanks
received damaged airpods