received damaged airpods

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Level 1

8 points

received damaged airpods

Hello,

I received a severely damaged airpods with case broken and the charging cable burnt. I was wondering if I could get a replacement.Any relatable experience would help. Thanks

It was my first apple product :(

Posted on Jun 27, 2020 7:38 AM

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Answer 1

Top-ranking reply

GamaPSH Author

Level 1

8 points

Jun 27, 2020 7:45 AM in response to tin225

I ordered from official apple website.

I got this into apple's notice by reporting via customer care.

I hope to get a reply (by email or any sort soon )

I know the damage is impossible, even I was shocked!!

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Answer 2

tin225

Level 1

74 points

Jun 27, 2020 7:41 AM in response to GamaPSH

Did you buy it from Apple's official website or from somewhere like eBay?

If it's the latter, then it might've been a scam.

To be sure, check the listing and send this to an Apple store.

This damage looks impossible to have happened in shipping.

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Answer 3

tin225

Level 1

74 points

Jul 4, 2020 10:44 AM in response to GamaPSH

Send it to the Apple Store for repair.

A neat trick to use if you want to pair AirPods with Android phones is to turn on Bluetooth on the phone, then connect to the connection that says "AirPods".

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