Unable to play purchased music

Yesterday I purchased an album on itunes. It wont allow me to play some tracks as says the pc is not authorised. It is and plays other tracks on the album.Ive deauthorised and reauthorised but still wont play certain tracks. why?

Windows, Windows 10

Posted on Jun 28, 2020 6:57 AM

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Album I have just bought an album from itunes, when trying to play it, some of the tracks are coming up as "This computer is not authorised to play ....... would you like to authorise it?" which i then do, only to get the same message again. Nine out of the thirteen tracks play perfectly so if the computer is authorised for them , why not the others? Any help would be greatfully accepted. Thank you.
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2 replies

Niel

Community+ 2026

Level 10

743,663 points

Jun 28, 2020 8:17 AM in response to PHOPKINS2

They're corrupt. Delete and redownload the songs which won't play; if you get told that you'll be charged again, click here and ask the iTunes Store staff for assistance.

(181873)

PHOPKINS2 Author

Level 1

8 points

Jun 28, 2020 11:53 AM in response to Niel

That’s fixed it...thanks for prompt response

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Unable to play purchased music

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