After upgrade to OS Mojave, MacBook Air and Safari crashing

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110 points

After upgrade to OS Mojave, MacBook Air and Safari crashing

Hello, I recently upgraded my MacBook Air to OS Mojave, and after a few days it starting crashing (turning itself off). I attach a crash report. Now Safari has started crashing every time I opened. I tried clearing the cache and history but to no avail. Please help!

Thank you.

Peter

Crash log Rosset

Anonymous UUID: 4CE2A576-D42D-EF5A-62B5-AF4BEB256B5F Sun Jun 28 08:47:00 2020 *** Panic Report *** panic(cpu 1 caller 0xffffff80044dca9d): Kernel trap at 0xffffff80044d7a01, type 13=general protection, registers: CR0: 0x000000008001003b, CR2: 0x00007f8d79805b14, CR3: 0x000000023e53205a, CR4: 0x00000000001626e0 RAX: 0xffffff8016640030, RBX: 0xffffff8031db0000, RCX: 0xffffff801c3ce550, RDX: 0x0000000000000001 RSP: 0xffffff8105213cd8, RBP: 0xffffff8105213cf0, RSI: 0xffffff803120c520, RDI: 0x8000000300000007 R8: 0x0000000000000002, R9: 0x0000000000000001, R10: 0x0000000000000001, R11: 0xffffff81047be000 R12: 0xffffff8031db0000, R13: 0x0000000000000000, R14: 0xffffff803120c520, R15: 0xffffff803120c520 RFL: 0x0000000000010002, RIP: 0xffffff80044d7a01, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0x00007f8d79805b14, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0, VF: 0 Backtrace (CPU 1), Frame : Return Address 0xffffff8004151a90 : 0xffffff80043af58d 0xffffff8004151ae0 : 0xffffff80044eb145 0xffffff8004151b20 : 0xffffff80044dc87a 0xffffff8004151b90 : 0xffffff800435c9d0 0xffffff8004151bb0 : 0xffffff80043aefa7 0xffffff8004151cd0 : 0xffffff80043aedf3 0xffffff8004151d40 : 0xffffff80044dca9d 0xffffff8004151eb0 : 0xffffff800435c9d0 0xffffff8004151ed0 : 0xffffff80044d7a01 0xffffff8105213cf0 : 0xffffff80043cd90f 0xffffff8105213d70 : 0xffffff80043cc17f 0xffffff8105213dc0 : 0xffffff80043a77a6 0xffffff8105213e00 : 0xffffff800435c99c BSD process name corresponding to current thread: colorsync.userag Mac OS version: 18G5033 Kernel version: Darwin Kernel Version 18.7.0: Mon Apr 27 20:09:39 PDT 2020; root:xnu-4903.278.35~1/RELEASE_X86_64 Kernel UUID: 2C6A35B5-EEFD-317A-9A3D-901B9CC558CF Kernel slide: 0x0000000004000000 Kernel text base: 0xffffff8004200000 __HIB text base: 0xffffff8004100000 System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF) System uptime in nanoseconds: 105491595503252 last loaded kext at 81721933451724: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8671d000, size 28672) last unloaded kext at 81804088610845: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f8671d000, size 28672) loaded kexts: com.apple.fileutil 20.036.15 com.apple.driver.AppleGraphicsDevicePolicy 3.50.15 com.apple.AGDCPluginDisplayMetrics 3.50.15 com.apple.driver.AppleHV 1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 6.0.14d8 com.apple.driver.AGPM 110.25.11 com.apple.driver.ApplePlatformEnabler 2.7.0d0 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.pmtelemetry 1 com.apple.driver.AppleUpstreamUserClient 3.6.5 com.apple.driver.AudioAUUC 1.70 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleIntelHD5000Graphics 12.1.0 com.apple.driver.AppleHDA 282.54 com.apple.driver.eficheck 1 com.apple.driver.AppleThunderboltIP 3.1.2 com.apple.driver.AppleBacklight 170.12.12 com.apple.driver.AppleLPC 3.1 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleSMCLMU 212 com.apple.driver.AirPort.BrcmNIC 1400.1.1 com.apple.driver.AppleCameraInterface 6.8.0 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.AppleIntelFramebufferAzul 12.1.0 com.apple.driver.AppleMCCSControl 1.5.9 com.apple.driver.AppleTopCaseHIDEventDriver 138.4 com.apple.driver.AppleVirtIO 2.1.3 com.apple.filesystems.hfs.kext 407.200.4 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.BootCache 40 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.AppleSystemPolicy 1.0 com.apple.filesystems.apfs 945.275.9 com.apple.driver.AppleAHCIPort 329.260.5 com.apple.private.KextAudit 1.0 com.apple.driver.AppleACPIButtons 6.1 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 6.1 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 202 com.apple.security.TMSafetyNet 8 com.apple.driver.AppleGraphicsControl 3.50.15 com.apple.iokit.IOAVBFamily 760.6 com.apple.plugin.IOgPTPPlugin 740.2 com.apple.iokit.IOEthernetAVBController 1.1.0 com.apple.iokit.IOSkywalkFamily 1 com.apple.kext.triggers 1.0 com.apple.driver.AppleSSE 1.0 com.apple.driver.DspFuncLib 282.54 com.apple.kext.OSvKernDSPLib 528 com.apple.AppleGPUWrangler 3.50.15 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.iokit.IONDRVSupport 530.51 com.apple.driver.AppleUSBAudio 315.6 com.apple.driver.AppleHDAController 282.54 com.apple.iokit.IOHDAFamily 282.54 com.apple.iokit.IOAudioFamily 206.5 com.apple.vecLib.kext 1.2.0 com.apple.iokit.IO80211Family 1200.12.2 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.driver.corecapture 1.0.4 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 6.0.0d8 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.AppleGraphicsDeviceControl 3.50.15 com.apple.iokit.IOAcceleratorFamily2 404.14 com.apple.iokit.IOSurface 255.6.1 com.apple.driver.AppleSMBusController 1.0.18d1 com.apple.iokit.IOGraphicsFamily 530.68 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.14d8 com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.14d8 com.apple.iokit.IOBluetoothHostControllerTransport 6.0.14d8 com.apple.driver.usb.IOUSBHostHIDDevice 1.2 com.apple.driver.usb.ethernet.asix 5.0.0 com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2 com.apple.driver.usb.networking 5.0.0 com.apple.driver.usb.AppleUSBHub 1.2 com.apple.driver.AppleHSBluetoothDriver 138.4 com.apple.driver.IOBluetoothHIDDriver 6.0.14d8 com.apple.iokit.IOBluetoothFamily 6.0.14d8 com.apple.driver.AppleMultitouchDriver 2450.1 com.apple.driver.AppleInputDeviceSupport 2440.4 com.apple.iokit.IOSerialFamily 11 com.apple.filesystems.hfs.encodings.kext 1 com.apple.driver.AppleHIDKeyboard 208 com.apple.driver.AppleHSSPIHIDDriver 55.2 com.apple.iokit.IOAHCIBlockStorage 301.270.1 com.apple.iokit.IOAHCIFamily 288 com.apple.driver.AppleThunderboltDPInAdapter 5.6.9 com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.9 com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.5 com.apple.driver.AppleThunderboltNHI 4.7.9 com.apple.iokit.IOThunderboltFamily 6.8.7 com.apple.driver.AppleHSSPISupport 55.2 com.apple.driver.AppleIntelLpssSpiController 3.0.60 com.apple.driver.usb.AppleUSBXHCIPCI 1.2 com.apple.driver.usb.AppleUSBXHCI 1.2 com.apple.driver.AppleIntelLpssGspi 3.0.60 com.apple.driver.AppleIntelLpssDmac 3.0.60 com.apple.driver.usb.AppleUSBHostPacketFilter 1.0 com.apple.iokit.IOUSBFamily 900.4.2 com.apple.driver.AppleEFINVRAM 2.1 com.apple.driver.AppleUSBHostMergeProperties 1.2 com.apple.driver.AppleEFIRuntime 2.1 com.apple.iokit.IOSMBusFamily 1.1 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.security.quarantine 3 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.DiskImages 493.0.0 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleEffaceableStorage 1.0 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleUSBTDM 456.260.3 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.iokit.IOUSBMassStorageDriver 145.200.2 com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3 com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3 com.apple.iokit.IOStorageFamily 2.1 com.apple.kext.CoreTrust 1 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.KernelRelayHost 1 com.apple.iokit.IOUSBHostFamily 1.2 com.apple.driver.usb.AppleUSBCommon 1.0 com.apple.driver.AppleBusPowerController 1.0 com.apple.driver.AppleSEPManager 1.0.1 com.apple.driver.IOSlaveProcessor 1 com.apple.iokit.IOTimeSyncFamily 740.2 com.apple.iokit.IONetworkingFamily 3.4 com.apple.iokit.IOReportFamily 47 com.apple.driver.AppleACPIPlatform 6.1 com.apple.driver.AppleSMC 3.1.9 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.pthread 1 com.apple.kec.Libm 1 com.apple.kec.corecrypto 1.0 EOF Model: MacBookAir6,1, BootROM 121.0.0.0.0, 2 processors, Intel Core i5, 1.4 GHz, 8 GB, SMC 2.12f143 Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.9) Bluetooth: Version 6.0.14d8, 3 services, 27 devices, 1 incoming serial ports Network Service: Apple USB Ethernet Adapter, Ethernet, en4 Serial ATA Device: APPLE SSD SM0512F, 500.28 GB USB Device: USB 3.0 Bus USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: USB2.0 Hub USB Device: USB/PS2 Wheel Mouse USB Device: Webcam C170 USB Device: Apple USB Ethernet Adapter Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

MacBook Air 11″, macOS 10.14

Posted on Jun 28, 2020 7:03 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2025

Level 10

191,898 points

Jun 28, 2020 7:09 AM in response to PeterR

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553

To trouble shoot further you can:

—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test as caches get rebuilt.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

—Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

Reply

Answer 2

Jun 28, 2020 2:13 PM in response to PeterR

How about Internet Recovery>to run the Disk First Aid, or reinstalling the macOS

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)