Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to unlock iCloud locked iPhone 6s

How to unlock a iPhone 6s that is iCloud locked?

iPhone 6s

Posted on Jun 29, 2020 1:35 AM

Reply
Question marked as Best reply

Posted on Jun 29, 2020 1:37 AM

https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

8 replies
Question marked as Best reply

Jun 29, 2020 1:37 AM in response to fm2can

https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Jun 29, 2020 2:58 AM in response to fm2can

 

See Turn off Activation Lock https://support.apple.com/en-us/HT201441. All possibilities related to iPhones, iPads, and iPods are covered here except the case of inheritance.

 

If you are the original owner: If you have iOS 11 or later and your account is protected with two-factor authentication, use get help with a forgotten passcode or disabled device to recover your passcode. Otherwise, use forgot your Apple ID or your Apple ID password to recover the needed credential(s). If you can’t recover the needed credential(s), contact Apple Support and present your original purchase receipt for your device from an authorized Apple seller with the device’s serial number on it. You’ll need a photo ID too. If you can do neither, then the device is useless to you.

 

If you acquired your device second hand, you usually will need to obtain the needed password from the prior owner or have the prior owner sign out of iCloud; erase the device; and remove it from their device list. If unsuccessful, in the rare case your device came activation locked from an authorized Apple seller, then contact Apple Support and present your original purchase receipt for your device with the device’s serial number on it. You’ll need a photo ID too. If you can do none of the above, then the device is useless to you.

 

In either case, you can use the suggested support options below if you have the needed receipt. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem. In this case, you can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport

 

Apple ID account security for country-specific andregion-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Jun 30, 2020 2:27 AM in response to donv_the_ghost

THANK YOU SO MUCH, this was truly helpful! Unfortunately, I bought it secondhand without thinking twice about what icloud locked meant so no idea who or where the real owner is. Would there be a way of finding the owner of linked Apple ID as I would rather get in touch with them really for ease of my mind and conscience plus it is what I would want done if the situation was reversed.

Regards

How to unlock iCloud locked iPhone 6s

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.