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Apple-tv app on Samsung tv suddenly stopped working

My Apple-tv app on Samsung tv suddenly stopped working today. It won't open. I tried to reinstall it but get an error message 125059. All the other apps are working fine. What is wrong?

URU7100,

Posted on Jun 29, 2020 4:19 AM

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UPDATE June 30, 05:30 CET: Problem resolved. App works again. After log-in everything seems to work as normal

Posted on Jun 29, 2020 9:03 PM

52 replies

Jun 29, 2020 10:06 AM in response to GoranAlfred

This seems to be an issue with the TV. (I think!). If you look at Samsung’s support page, there is a developing thread on this issue - https://us.community.samsung.com/t5/Qled-and-Frame/Prime-video-Apple-Music-and-TV-not-working/m-p/1294012#M8338


As yet, no fix from Samsung. Seems also to be affecting particularly new TVs. I opened mine yesterday, so is a bit frustrating to be non functioning after less than a day. Hopefully either Samsung or Apple (or Amazon?) could come out with a fix here...

Jun 29, 2020 1:58 PM in response to GoranAlfred

Seems to be spreading

I have a QE65Q85R, with software version 1356.


Earlier today, I bought several movies on Apple+

This evening, it still seemed to work just fine.

Then, unexpectedly, at 22:00 CET it wouldn't open.

All the other apps worked just fine, so I reset the smart hub (as instructed by the default Samsung support pages).

But now when i click on the app, I get error code 125059 -- like so many of you.


Im glad I found this page, cause it was driving me nuts, couldn't figure it out.


I dont think its related to new models and/or updates.

Mine is a 2019 model, 6 weeks in my house. There hasn't been an update since May.


Good luck all




Jun 29, 2020 2:44 PM in response to GoranAlfred

I've had my Q80 for 2 months now and this is the first time this has happened, think this is down to something Samsung's broken at their end, yesterday Amazon Prime, Apple TV & Music were fine today they all try and reinstall, checked and the last update to Prime and Apple Music was the 1st June and the last update to Apple TV was 18th June so it's not an update from those companies that caused the issue, on my quick menu I can see all 3 installed but in the Samsung App Store they're not showing on my list of installed apps, looks like Samsung's somehow deleted the back end of the apps and they're supports pointing the finger at everyone else.

Apple-tv app on Samsung tv suddenly stopped working

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