Apple-tv app on Samsung tv suddenly stopped working

Exact same problem

apple Music/ Apple TV and amazon prime stopped working.

Called Samsung support, did all the reset, dns setting etc. now it’s not letting me install it.

Weird issue honestly. I thought the problem is with my tv and then I found this.

Yeah, but Apple is right it’s not their fault. It’s on Samsung. Something is wrong there with their server.

Just uninstall Prime or do a reset and you won’t be able to install it too same as Apple Apps

This seems to be an issue with the TV. (I think!). If you look at Samsung’s support page, there is a developing thread on this issue - https://us.community.samsung.com/t5/Qled-and-Frame/Prime-video-Apple-Music-and-TV-not-working/m-p/1294012#M8338

As yet, no fix from Samsung. Seems also to be affecting particularly new TVs. I opened mine yesterday, so is a bit frustrating to be non functioning after less than a day. Hopefully either Samsung or Apple (or Amazon?) could come out with a fix here...

Seems to be spreading

I have a QE65Q85R, with software version 1356.

Earlier today, I bought several movies on Apple+

This evening, it still seemed to work just fine.

Then, unexpectedly, at 22:00 CET it wouldn't open.

All the other apps worked just fine, so I reset the smart hub (as instructed by the default Samsung support pages).

But now when i click on the app, I get error code 125059 -- like so many of you.

Im glad I found this page, cause it was driving me nuts, couldn't figure it out.

I dont think its related to new models and/or updates.

Mine is a 2019 model, 6 weeks in my house. There hasn't been an update since May.

Good luck all

Yes, there seems to be an actual issue with the Apple TV App on certain Samsung smart TVs.

I can confirm the issue on both of mine: UN50RU7100FXZX and a UN43RU7100FXZX. 4K Smart TVs.

Wether this is an Apple issue or a Samsung issue is still unclear.

I've had my Q80 for 2 months now and this is the first time this has happened, think this is down to something Samsung's broken at their end, yesterday Amazon Prime, Apple TV & Music were fine today they all try and reinstall, checked and the last update to Prime and Apple Music was the 1st June and the last update to Apple TV was 18th June so it's not an update from those companies that caused the issue, on my quick menu I can see all 3 installed but in the Samsung App Store they're not showing on my list of installed apps, looks like Samsung's somehow deleted the back end of the apps and they're supports pointing the finger at everyone else.

(Work-around provided)

I just posted this solution on the Samsung TV forum as well:

I’ve been waiting on hold for Samsung support...they haven’t picked up the line. App was uninstalled by a full factory reset then continued to fail to install with same error as before (125059). I went back and clicked reinstall on all the built in apps all at the same time and then tried and retried the AppleTV repeatedly and magically it showed as installed about 5min later. Then it launched and everything is default but working. Hope this works for others

Just got off the phone with Samsung (Mon, jun 29, 2020 8pm est). They are working on their server and some apps like apple and Amazon prime are not working on some of their tv models (mine included). Looks like we have to wait😳 Customer service could not tell me how long it’s going to take Samsung to fix the issue.

Still wasn’t working for me today.

Did this and now is working again on 2020 50” Samsung Frame.

Different TVs have different menus though so my by model specific solution.

Select Apps tile from the Home menu and launch it.

Select Settings cog from top right hand side of screen.

Select app that isn’t working and push down to select Reinstall.

Click OK on remote to reinstall and a green circle with % installed value in the centre should appear.

Once reinstalled try relaunching.

Worked for me on Prime and AppleTV when all other fixes suggested had failed.

Hope it works for some of you still without services.

UPDATE June 30, 05:30 CET: Problem resolved. App works again. After log-in everything seems to work as normal

Follow the solution posted before and reinstall the Apple TV App: https://discussions.apple.com/thread/251525769?answerId=252968607022#252968607022

Exact same problem ... I thought it’s only me ...

Any idea what the solution is? Having the same issue.

I think it’s some kind of server issue and we just have to wait ... It’s same with Prime and Apple Music