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Can’t add credit cards to wallet, keep getting error that I have 12 cards when there are none

I don’t have any cards in my wallet and I keep getting this error when I try to add a new card. I previously deleted my credit cards because I kept getting an error when trying to use, have rebooted numerous times and still get this error. Would love any help especially given Covid and much rather use Apple Pay vs physical card. Thanks!


Posted on Jun 30, 2020 6:45 AM

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Question marked as Best reply

Posted on Jun 30, 2020 9:23 AM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


1 reply
Question marked as Best reply

Jun 30, 2020 9:23 AM in response to Jjorozco01

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


Can’t add credit cards to wallet, keep getting error that I have 12 cards when there are none

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