request a refund, double billed for apple.com service?

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olmar909 Author

Level 1

9 points

request a refund, double billed for apple.com service?

How to speak to apple an advisor or someone in billing for APPLE BILL STATEMENTS?

Apple TV HD, tvOS 13

Posted on Jun 30, 2020 10:15 AM

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Answer 1

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olmar909 Author

Level 1

9 points

Jul 1, 2020 7:53 PM in response to vazandrew

Nope wasn't 2 different charges, spent 1hour and 18 minutes listening to horrible static music. Unbelievable for the company who owes iTunes. Finally spoke to an Apple Advisor It seems my account was using 2 different payment methods.

I was refunded and removed 1 of the CC. So everyone check double charges!

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Answer 2

vazandrew

Level 8

40,468 points

Jun 30, 2020 10:27 AM in response to olmar909

Many times there will be what appears to be a double bill but they are for separate items, you may want to go into your purchase history and invoices to see if it was in fact a double bill. If it is verified then you can proceed with reporting it.

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Answer 3

vazandrew

Level 8

40,468 points

Jul 1, 2020 8:45 PM in response to olmar909

I was merely advising to verify as most times it is in fact separate charges, yours happened to be a unique situation. Some days are busier than others, and I’m sure if you had looked at your account you would have been able to find that information yourself. Nevertheless, I’m glad it’s all sorted.

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Answer 4

Jun 30, 2020 10:18 AM in response to olmar909

Report a problem with a purchase

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request a refund, double billed for apple.com service?

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