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My iPhone 10 xs is locked out. My daughter knows her passcode but it did not recognize her face and then will not accept her passcode. It worked one minute and not the next. Is there any way we can get her passcode changed and access her phone.

My iPhone 10 xs is locked out. My daughter knows her passcode but it did not recognize her face and then will not accept her passcode. It worked one minute and not the next. Is there any way we can get her passcode changed and access her phone.

iPhone XS, iOS 13

Posted on Jun 30, 2020 2:24 PM

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Question marked as Best reply

Posted on Jun 30, 2020 2:29 PM

Start here: https://support.apple.com/en-us/HT204306

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My iPhone 10 xs is locked out. My daughter knows her passcode but it did not recognize her face and then will not accept her passcode. It worked one minute and not the next. Is there any way we can get her passcode changed and access her phone.

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