You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iMessage stopped working so I noticed in the Settings app that I needed to re-login to my Apple ID and it gives me the error message "Verification Failed This person is not active." I already talked to Apple Support and they were no help, they said it was a server error but it's been hours now.
iPhone 6s Plus
Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
Others have posted similar problems and when talking to Apple Support, it turned out to be a problem with the data on the Apple servers. You might want to try Apple Support again and if necessary, politely ask to speak to level 2 support.
I've already tried a different WiFi and I'm not able to factory reset because Find My iPhone is on and I can't turn it off because of the same error message.
Error message: "Verification Failed This person is not active."
