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Error message: "Verification Failed This person is not active."

My iMessage stopped working so I noticed in the Settings app that I needed to re-login to my Apple ID and it gives me the error message "Verification Failed This person is not active." I already talked to Apple Support and they were no help, they said it was a server error but it's been hours now.

iPhone 6s Plus

Posted on Jun 30, 2020 3:45 PM

Reply
3 replies

Jun 30, 2020 5:57 PM in response to jasonnchew

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Error message: "Verification Failed This person is not active."

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