You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Double payment for a subscription

Good evening, I am trying to get a hold of someone about double payment for the same subscription. I can not find out where I need to go to get this issues resolved.

iPhone XS, iOS 13

Posted on Jun 30, 2020 6:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2020 7:53 PM

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







1 reply
Question marked as Top-ranking reply

Jun 30, 2020 7:53 PM in response to 3Littles

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.







Double payment for a subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.