MacBook Air 2017 keeps randomly shutting down
My MacBook Air 2017 keeps randomly shutting down.
I have completed an SMC reset (versions A and B) and this has not resolved my problem.
Apple Intelligence is now available on iPhone, iPad, and Mac!
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
My MacBook Air 2017 keeps randomly shutting down.
I have completed an SMC reset (versions A and B) and this has not resolved my problem.
I called Apple Helpline:
I reset the NVRAM by holding down Option - Command R and P keys for 20 seconds after pressing the power button.
Then I shut down and ran diagnostics by pressing the power switch and holding down the D key.
A language selection comes up.
Select your preferred language and the diagnostics will run automatically and give you a report.
Mine didn't show anything amiss - no errors.
I then shutdown the MacBook Air again and restarted in Safe mode (press power key and hold down the shift key until the Apple logo appears).
Then log in as normal.
If the issue still persists in Safe Mode the OS will need to be reinstalled.
I called Apple Helpline:
I reset the NVRAM by holding down Option - Command R and P keys for 20 seconds after pressing the power button.
Then I shut down and ran diagnostics by pressing the power switch and holding down the D key.
A language selection comes up.
Select your preferred language and the diagnostics will run automatically and give you a report.
Mine didn't show anything amiss - no errors.
I then shutdown the MacBook Air again and restarted in Safe mode (press power key and hold down the shift key until the Apple logo appears).
Then log in as normal.
If the issue still persists in Safe Mode the OS will need to be reinstalled.
Same laptop & year, same problem. Just updated it to Catalina. Wondering if THAT broke it.
I'm glad I checked here. As soon as final cut finishes exporting (third try hoping it won't shut down again!) I will try resetting the SMC and the NVRAM. Hoping it's a simple problem.
I have been having this issue as well! Same laptop! Honestly is sucks this is happening but I am semi relieved its not just me as i just got this not too long ago!
MacBook Air 2017 keeps randomly shutting down