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Tap to Pay on iPhone is now available in Canada. Learn more >
My phone has a message on the screen that states "iPhone is disabled, connect to iTunes". I am unable to unlock it, and my computer is unable to recognize it. What should I do in order to get my phone to connect to iTunes?
You need to perform special gestures to connect it to iTunes (and iTunes MUST be updated). Those gestures are listed in this support article:--> If you forgot the passcode on your iPhone, or your iPhone is disabled
or can be seen in this support video:
https://www.youtube.com/watch?v=7s8-zLG9ySQ
Regards
Giulio
You need to perform special gestures to connect it to iTunes (and iTunes MUST be updated). Those gestures are listed in this support article:--> If you forgot the passcode on your iPhone, or your iPhone is disabled
or can be seen in this support video:
https://www.youtube.com/watch?v=7s8-zLG9ySQ
Regards
Giulio
Tried this process, its says connect to iTunes but won't connect. What should I do?
Connecting to iTunes it's not enough. Before connecting, you need to perform the specific gestures provided in the support article and in the support video I posted.
Regards
Giulio
"iPhone is disabled, connect to iTunes"
