This is so convoluted. I don't have time for this. Honor my cancel/refund request please.

This is so convoluted. I don't have time for this. Honor my cancel/refund request please.


There is a charge of $9.99/mo. VPN Premium Tier1 (Automatic Renewal). What is it for? None of your representatives are able to explain it to me.


I do not want to pay $9.99 per month for whatever this is. Please cancel this service. Refund this month and last month's charge.


Thank you.

Posted on Jul 1, 2020 8:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2020 8:56 AM

Apple does not offer any VPN service, so you must have signed up with a commercial VPN service. If it is billed through Apple you can follow these instructions to cancel it—>See or cancel your subscriptions - Apple Support


If the billing notice does not say “APPLE/BILL” then it is being billed directly by the provider. You will have to contact them. See this for some guidance—>Get help with subscriptions not billed through Apple - Apple Support

aida182 wrote:
I do not want to pay $9.99 per month for whatever this is. Please cancel this service. Refund this month and last month's charge.

This is a user-to-user technical support forum, not a way to contact Apple. We don’t know who you are.

5 replies
Question marked as Top-ranking reply

Jul 1, 2020 8:56 AM in response to aida182

Apple does not offer any VPN service, so you must have signed up with a commercial VPN service. If it is billed through Apple you can follow these instructions to cancel it—>See or cancel your subscriptions - Apple Support


If the billing notice does not say “APPLE/BILL” then it is being billed directly by the provider. You will have to contact them. See this for some guidance—>Get help with subscriptions not billed through Apple - Apple Support

aida182 wrote:
I do not want to pay $9.99 per month for whatever this is. Please cancel this service. Refund this month and last month's charge.

This is a user-to-user technical support forum, not a way to contact Apple. We don’t know who you are.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

This is so convoluted. I don't have time for this. Honor my cancel/refund request please.

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