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My apple id has been disabled. I called Apple support and was on hold for 45 minutes. what else can I do?

My apple id has been disabled. I called Apple support and was on hold for 45 minutes, no answer. I reset my password. I am not allowed to update my payment. I need to speak to a human and not a robot.

I also get put on hold when I try to schedule a genius bar appointment.

I've been purchasing apple products for over ten years now, this is a joke.

iPhone 7 Plus, iOS 12

Posted on Jul 2, 2020 12:11 PM

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Question marked as Best reply

Posted on Jul 2, 2020 12:29 PM

See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


Also see.


Genius Bar Reservation and Apple Support Options - Apple.    

2 replies
Question marked as Best reply

Jul 2, 2020 12:29 PM in response to vvan001

See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


Also see.


Genius Bar Reservation and Apple Support Options - Apple.    

Jul 2, 2020 12:29 PM in response to vvan001

See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. If you need additional help, use this support link from the document https://support.apple.com/contact


But, also see these reads pertaining to a related error: 


Payment method declined in iTunes or the App Store ...

 

Fix 'Your Payment Method Was Declined' Error In App Store

 

Why do I keep getting a message that my Apple payment ...


Also, can get Apple telephone support  for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient sometimes Apple support is closed to immediate phone support.


or useApple Support Twitter https://twitter.com/AppleSupport


And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

My apple id has been disabled. I called Apple support and was on hold for 45 minutes. what else can I do?

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