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in-app illegal purchase using my apple ID

*** *** *** purchased a Pokemon Go $99.99 on 6-12-20 using my Apple ID. This is not my purchase. Apple sent me an e-mail 6-12-20 with this information asking if this was my purchase. How can I be credited for this purchase. My debit card has been closed, I do not have a new card yet.



[Personal Information Edited by Moderator]


MacBook Air 13″, macOS 10.14

Posted on Jul 2, 2020 5:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2020 6:16 PM

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


Purchase History Review.  

1 reply
Question marked as Top-ranking reply

Jul 2, 2020 6:16 PM in response to 1934fordCoupe

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   


If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


Purchase History Review.  

in-app illegal purchase using my apple ID

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