You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My new iPhone 11 is stuck on preparing to transfer

My new iPhone 11 is stuck on “preparing to transfer”


iPhone 11

Posted on Jul 2, 2020 10:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2020 2:15 PM

Hey rehana147,


Thanks for using Apple Support Communities! We understand you are running into an issue setting up your new iPhone 11. We definitely want you to be able to enjoy your new device, and are happy to help.


If your device is not progressing, you can try to restart it using the steps here: Restart your iPhone


You may need to start over with transferring your content if it doesn't complete, and you can see all option to do that here: Set up your iPhone, iPad, or iPod touch


Thanks again, and have a great day!

1 reply
Question marked as Top-ranking reply

Jul 7, 2020 2:15 PM in response to rehana147

Hey rehana147,


Thanks for using Apple Support Communities! We understand you are running into an issue setting up your new iPhone 11. We definitely want you to be able to enjoy your new device, and are happy to help.


If your device is not progressing, you can try to restart it using the steps here: Restart your iPhone


You may need to start over with transferring your content if it doesn't complete, and you can see all option to do that here: Set up your iPhone, iPad, or iPod touch


Thanks again, and have a great day!

My new iPhone 11 is stuck on preparing to transfer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.