can't activate my iPad2 after updating IOS


Hi Dear,

please see below message and advise how i can activate my iPad since i'm not able to use it


Posted on Jul 3, 2020 9:12 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2020 9:23 AM

We are seeing an increased incidence of issues activating 9 year old iPad2 devices. If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following highly regarded Recursive DNS Providers (IPv4 and IPv6 addresses included below):


Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


Should it be necessary to escalate your issue to Apple Support, during the current exceptional global situation, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page.

4 replies
Question marked as Top-ranking reply

Jul 3, 2020 9:23 AM in response to walidatiah

We are seeing an increased incidence of issues activating 9 year old iPad2 devices. If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance.


To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following highly regarded Recursive DNS Providers (IPv4 and IPv6 addresses included below):


Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


Should it be necessary to escalate your issue to Apple Support, during the current exceptional global situation, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't activate my iPad2 after updating IOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.