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Receiving Calls on my MBP

Ever since I updated to Catalina, answering calls on my MacBook seems a bit awkward, once I answer a call, It just ends the call, I even tried signing in and out, still same problem

MacBook Pro 13”, macOS 10.15

Posted on Jul 3, 2020 7:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2020 9:24 AM

Hey ilaen,


We see that answering calls isn't behaving the way you expect on your MacBook Pro.


The iPhone Cellular Calls feature requires a strong internet connection for both the iPhone and the Mac. If possible, test on a different Wi-Fi connection to see if this resolves the issue. Also make sure that the iPhone is nearby the Mac when answering the phone call.


If you're still having an issue, try creating a test user account to see if you have the same issue. This can help determine if the issue is caused by third-party software or settings: How to test an issue in another user account on your Mac. There's steps to take further in that resource, depending if the issue happens in the test user account or not but you can also let us know the results.


Have a great day.


3 replies
Question marked as Top-ranking reply

Jul 8, 2020 9:24 AM in response to ilaen

Hey ilaen,


We see that answering calls isn't behaving the way you expect on your MacBook Pro.


The iPhone Cellular Calls feature requires a strong internet connection for both the iPhone and the Mac. If possible, test on a different Wi-Fi connection to see if this resolves the issue. Also make sure that the iPhone is nearby the Mac when answering the phone call.


If you're still having an issue, try creating a test user account to see if you have the same issue. This can help determine if the issue is caused by third-party software or settings: How to test an issue in another user account on your Mac. There's steps to take further in that resource, depending if the issue happens in the test user account or not but you can also let us know the results.


Have a great day.


Receiving Calls on my MBP

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