You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

14 points

restore iphone

trying to restore iphone on mac. I backed up the iphone my mac but do not get this phone as an option to restore from.

Any suggestions?

I know it has backed up to the mac

Posted on Jul 3, 2020 9:01 PM

Reply

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Posted on Jul 4, 2020 1:45 AM

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

View in context

Similar questions

2 replies

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Jul 4, 2020 1:45 AM in response to beauxp

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

Reply

Level 1

14 points

Jul 4, 2020 5:57 AM in response to SravanKrA

Thanks, but none of that helps me.

Issue I have is the restore file I need will not show. I can find it if I search my computer but i will not get the option when in the "itunes" mode of finder.

iphone is great in every way except when it comes to backup and restore. Absolute failure every time for me.

Reply

restore iphone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up