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Wooltarra18 Author

Level 1

4 points

setting up new phone

I started setting up my new iPhone xs and it needed a software update. It said to connect to power. All I get since then is the Apple logo and can’t turn phone off or get anything else on screen

iPhone XS

Posted on Jul 4, 2020 3:55 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,928 points

Posted on Jul 4, 2020 3:55 AM

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

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setting up new phone

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