I Forgot recovery page says "You will be able to reset your password in 12 days".

Question

I Forgot recovery page says "You will be able to reset your password in 12 days".

Such a long time to wait, but since it says that with so much clarity, I would like to know if this is 100% right? As it didn't say: We are analysing your case and will update in 12 days.

If it's not, then that would be very misleading.

I have been worried googling this matter non stop and I have read so many cases of people that got this very same message and then when the wait period was over they didnt hear from Apple, they didn't get a SMS. How come? If it was told they would be able to reset their password in 12 days? Most of the cases i have read were from 2017 though. But that's what I want to know, because from reading that message it gives you a sure feeling you will be able to retriever your account.

What happened to me was that I partially forgot my Apple ID password due to the number combinations and the capslock, i remember the words I used but can't remember where I had to put the capslock, and the numbers I have 3 variations of my head that I'm not sure which one I used. Stupid me changed my Apple ID password that I knew for years to a harder one and now I can't remember it clearly and I can't have many choices at attempting to try it since it has locked my Apple ID account so i can no longer try and I dont wan't it to mess up my account recovery situation.

I just wonder, will Apple really contact me within 12 days to help me retrieve my account?

I'm worried also because I don't have a credit card linked to my account, I never made any purchases. I just have my trusted number and I have access to the number that's it, is it really enough information to retrieve my account back? They didn't ask for nothing else as I dont have a credit card in my account so I want to hear from others if they have been able to go through I forgot apple recovery without a credit card in their accounts to confirm? I'm extremely distressed about having to be without my phone for 12 days. And I'm even more desperate and worried to know if the phrase showed in my recovery status "You will be able to reset your password in 12" isn't 100%. =( this never happened to me before, I can't function, I can't eat. It's been a nightmare.

iPhone 6s

Posted on Jul 4, 2020 7:20 AM

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Answer 1

Top-ranking reply

averyworrieduser Author

Level 1

19 points

Jul 4, 2020 8:04 AM in response to donv_the_ghost

Hello. I no longer have access to that e-mail as it is my Apple ID that I got locked out of and it was disabled, I can no longer try my passwords possibilities that I recall.

And I don't have a credit card linked to my account either.

Only access to my trusted phone number.

I'm just wondering if I can believe what it says, that in 12 days I will be able to reset my password? I really want to hear other users experiences about this.

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Answer 2

Jul 4, 2020 11:20 AM in response to averyworrieduser

I called the Apple Customer support again who told me that I should be able to get my password resetted in 12 days even though I only have my trusted phone number and have no credit card linked to my account, although if I had that would speed the proccess up. And she explained to me when I asked about those horror stories of people not hearing back from Apple within those days and the recovery process restarting or becoming longer is because they don't closely monitor their I forgot recovery process status on the site and that the SMS can suffer delays so it's best to accompany always via the I forgot page.

I just found it odd if someone has your e-mail (apple ID) that I used as my main e-mail and your phone (that I use on my Whatsapp) they can check your status and when the time comes they could also insert a new password. I thought when the time came you could only regain access to the password resetting page through the trusted phone number that they would send a link or something but nope you can also only with the email and knowing trusted phone number even without verifying it first. That's weird because e-mail and phone numbers are public informations..

Let's see how it goes I will keep this thread up to date about my Iforgot recovery status.

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Answer 3

Jul 4, 2020 8:31 AM in response to donv_the_ghost

Thank you again for your answer. And yes I know it and I have been checking my status, the day before yesterday it said I would receive a update within 24 hours and then after the time has passed it said I will be able to reset my password in 13 days and now it says 12 days. That is ok. I'm just scared after reading so many horror stories of people that had their Apple ID recovery time reset, or it turned out even longer or that the time has passed by and they weren't contacted by Apple. :(

I have read about people that still are using their Apple ID on their phones and that this can cause the recovery process to restart or end, that's not my case as I can't access my phone at all due to this but still I have read cases of people that also didn't have access to their phones with their Apple ID and they still didnt get a answer in the end..

Most of those threads i found are from 2017 and the I Forgot page was different back then, I think it said something like: Your account will be ready for recovery in ... days.

Now it's a clearer message that says: You will be able to reset your password in 12 days. Ok, but I just can't help to think of people not hearing from Apple after this time has passed. ;(

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Answer 4

Jul 4, 2020 7:54 AM in response to averyworrieduser

Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921which you may need to use.

Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.

And see these two headings: Check the status or cancel your request and Options you might see.

Under the first:

· “At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.

· If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.

· To cancel a recovery request that you did not make, follow the instructions in your email confirmation. “

Under the second;

“In some cases, you might be given options that could shorten the wait time during account recovery. For example, you might be able to provide credit-card details to confirm your identity. If you’re given the option to confirm your credit-card details, an authorization request goes to the card issuer.*

You might also be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.”

And, before you began recovery, you may not have seen:

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

“Not sure where that email was sent? Here are some tips to help you find it.”

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Answer 5

Jul 4, 2020 8:22 AM in response to averyworrieduser

The twelve-day type statements usually are pretty accurate. But, from above, did you see: “At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID."

Note that the recovery process is automated; the queues can be long; and it is impossible to predict exactly how long every case will take at its outset.

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Answer 6

Jul 4, 2020 8:32 AM in response to donv_the_ghost

And also if it's impossible to predict how long it will be, then why it is stated very clearly in my recovery status that I will be able to reset my password in 12 days? It doesn't says I may be able to reset my password or not in 12 days. Why would they say that if it's impossible to predict? :(

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Answer 7

Jul 4, 2020 9:07 AM in response to averyworrieduser

I think, at this point, Apple support might have insights I don't have. I suggest you contact them. Use:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362. Sometimes this site is down. If it is now, try it again later.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There might be a wait.

Apple ID account security for country-specific andregion-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

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Answer 8

Jul 4, 2020 9:19 AM in response to averyworrieduser

You are very welcome. Be safe.

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Answer 9

Jul 4, 2020 9:17 AM in response to donv_the_ghost

I have contacted them through chat yesterday :( didn't help me much but thank you, I might try again later on, and also calling them but this old iPhone when using to do calls the other end some times can't hear me.

I posted because I wanted mainly to hear out experiences from users that have gone through that and were successful.

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I Forgot recovery page says "You will be able to reset your password in 12 days".

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