Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem with Face ID

Hello, I recently bought an iPhone 11 pro max.
 But I have a problem with Face ID.
The phone can recognize other people without registering their faces.

How can I fix it ?

iPhone 11 Pro Max, iOS 13

Posted on Jul 4, 2020 2:52 PM

Reply
Question marked as Apple recommended

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

Posted on Jul 4, 2020 2:55 PM

5 replies
Question marked as Apple recommended

Jul 4, 2020 2:55 PM in response to Lidiadobreva

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

Problem with Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.