a problem with editing my payment method.

Hello apple community

I have a problem with editing my payment method.

When I’m changing my credit card details after a few seconds the problem appears again. 

I can’t remove my credit card from my account and reinstall it because apple account sending massage that I have active payment on this credit card.

Please help me

Thank u

Noa


Posted on Jul 5, 2020 2:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2020 3:01 AM

Is sounds like you may have a subscription you need to deal with: See or cancel your subscriptions https://support.apple.com/en-euro/HT202039


If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

2 replies
Question marked as Top-ranking reply

Jul 5, 2020 3:01 AM in response to noaharel

Is sounds like you may have a subscription you need to deal with: See or cancel your subscriptions https://support.apple.com/en-euro/HT202039


If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

a problem with editing my payment method.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.