Siri can't find my music

Question

Siri can't find my music

Problem repeating.

After working ok for some time.

Siri is working, but can’t find my music.

I have followed all the usual things:

All up to date

Unplugged speakers

Unplugged wi fi

Reset/restart all speakers

Return to factory settings

Restart, reset

Checked account id in iTunes account

Checked all purchased

Can only use airplay/handover for my music.

I don’t think chatting to anyone will help. My faith in Siri has gone. Just ok for checking the weather etc.

Can you suggest something I may have missed ?

Thanks

Steve Bevan

Sent this to Apple support, but not getting any response.

Any suggestions ?

Steve

Posted on Jul 5, 2020 5:16 AM

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Answer 1

turingtest2

Level 10

278,055 points

Jul 5, 2020 7:59 AM in response to Steve from Wales

See this page Use multiuser on HomePod - Apple Support and locate the Recognize my voice control under Home > Home Settings > People > {Your ID}. Turn this control off if it is on. It clearly works to allow multiple Apple Music users to use a HomePod, but with iTunes Match it can prevent you accessing your library, even if you are the only user set up with the Home account.

tt2

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Answer 2

turingtest2

Level 10

278,055 points

Jul 5, 2020 5:30 AM in response to Steve from Wales

Do you have Apple Music or iTunes Match? If you have iTunes Match you may fare better if the Recognize my voice feature is turned off.

tt2

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Answer 3

Jul 5, 2020 6:23 AM in response to turingtest2

Thank you for getting back to me. I only have iTunes Match/library. I assumed this action you suggest was useful if there were multiple users. Would I lose all control over Siri and be left with airplay/handover - which is what I'm doing at the moment (Siri can tell me the weather etc.)

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Answer 4

Jul 5, 2020 10:06 AM in response to turingtest2

Thank you again. Such a simple piece of advice and it worked :-) Why on earth that wasn't suggested by/on Apple beats me.

Just went on to the Home settings, tapped my 'image' and found the instructions.

Great - thanks.

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Answer 5

Jul 5, 2020 10:10 AM in response to Steve from Wales

( I think maybe the terminology can be alarming. Reading 'recognise my voice' implies that Siri wouldn't know me if not turned on.)

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Answer 6

turingtest2

Level 10

278,055 points

Jul 5, 2020 10:38 AM in response to Steve from Wales

You're welcome. 🙂

If Recognize my voice isn't turned on then Siri will treat everyone who speaks equally, although personal requests will only be accepted if your device is present in the home. With it active it should be able to access individual householder's libraries on demand, and presumably not mix up personal requests. I'm not in a position to test as my wife doesn't have an iOS device so mine is the only voice Siri can recognise for such actions, and music is only active for my Apple ID.

tt2

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Siri can't find my music

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