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I have forgotten the passcode and now my iPad says it’s disabled. How do I restore my passcode?

How do I retrieve my passcode on my iPad

Posted on Jul 5, 2020 3:49 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2020 3:52 PM

You cannot retrieve a forgotten passcode. It would be a pretty bad anti-theft system if you could.


You'll have to erase your iPad using your home computer with iTunes, following the directions in this link --> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

2 replies

Jul 5, 2020 4:14 PM in response to meera83

Retrieval of a lost or forgotten device Passcode isn’t possible. Instead the device must be restored - a process which totally wipes the device of potentially sensitive data.


The passcode isn’t synchronised or backed-up elsewhere other than the device upon which it is set. The Passcode actually locks the security chip (the Secure Enclave) in which the cryptographic key, that secures the data stored on your iPad “at rest”, is stored.


If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


If it is necessary to recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

I have forgotten the passcode and now my iPad says it’s disabled. How do I restore my passcode?

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