Password required for Face ID to work glitch?

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Level 1

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Password required for Face ID to work glitch?

This has been happening since day one, but I’ve been noticing it more now, I use an iPhone 10R. After not touching the phone for some time (2 mins - 10 hours), I have to unlock my phone with my password. I’ve read some other threads saying that it’s some interference, but this happens when my phone is laying on my desk. Since day one this has been happening, I’m very careful with my phone so there isn’t a way I’ve caused the damage. Is it iOS being secure? Hardware fault? Malware?

Thanks in advance

iPhone XR, iOS 13

Posted on Jul 5, 2020 6:04 PM

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Answer 1

Best reply

MrHoffman

Community+ 2024

Level 10

119,771 points

Jul 5, 2020 6:09 PM in response to Jager09

Please see page 13 for when and why a passcode or password input is triggered:

https://manuals.info.apple.com/MANUALS/1000/MA1902/en_US/apple-platform-security-guide.pdf

With recent iOS and iPadOS releases, Face ID will present the passcode or password prompt more quickly. This for the many folks that are necessarily now wearing facemasks.

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Answer 2

Jul 5, 2020 6:38 PM in response to Chahineata

That’s possible, but it would require the iPhone or iPad to be crashIng.

A crash and restart would show the password or passcode prompt, yes.

An iPhone or iPad won’t allow Face ID until after the passcode or password is correctly entered.

For a discussion of that, see this thread:

When I turn on my iPhone SE 2020, it does… - Apple Community

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Answer 3

Jul 5, 2020 6:28 PM in response to Jager09

i think that your phone did a "refresh", its like a restart

whenever a phone restarts passcode is required, so first my suggestion try to reset the phone & restore again from itunes

if still same issue, i guess its some hardware thing

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Answer 4

Jager09 Author

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8 points

Jul 5, 2020 6:10 PM in response to MrHoffman

Ah, I see. Thanks for the answer. Just seemed kinda weird that it’s happening more frequently.

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Answer 5

Jul 5, 2020 6:20 PM in response to Jager09

The Face ID prompt will continue to work with the passcode or password prompt shown, if you haven't exceeded the limit with Face ID.

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Answer 6

Jager09 Author

Level 1

8 points

Jul 5, 2020 6:42 PM in response to Chahineata

I bought it on December 23rd. Since that day it’s been doing that. I’ve reset my phone many times with iTunes and I REALLY do not feel like doing it again

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Answer 7

Jager09 Author

Level 1

8 points

Jul 5, 2020 6:46 PM in response to MrHoffman

From that link you gave earlier, I think it’s because my face is close to what the phone has, but not quite it, so it prompts to put the password.

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Password required for Face ID to work glitch?

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