Panic report for Macbook Pro (retina 15-inch late 2013)

Question

Level 1

8 points

Panic report for Macbook Pro (retina 15-inch late 2013)

Hello everyone, getting the black screen error which leads to a computer reset. Is there anyone here that could help please? Running Macbook Pro (retina 15-inch late 2013) on macOS Mojave 10.14.6. Here is the log:

*** Panic Report ***

panic(cpu 4 caller 0xffffff800a1cdbff): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4903.278.28/osfmk/kern/sched_prim.c:2420

Backtrace (CPU 4), Frame : Return Address

0xffffff913cdcb8e0 : 0xffffff800a1af58d

0xffffff913cdcb930 : 0xffffff800a2eb145

0xffffff913cdcb970 : 0xffffff800a2dc87a

0xffffff913cdcb9e0 : 0xffffff800a15c9d0

0xffffff913cdcba00 : 0xffffff800a1aefa7

0xffffff913cdcbb20 : 0xffffff800a1aedf3

0xffffff913cdcbb90 : 0xffffff800a1cdbff

0xffffff913cdcbc10 : 0xffffff800a1cc17f

0xffffff913cdcbc60 : 0xffffff800a2d4889

0xffffff913cdcbcb0 : 0xffffff800a2d3f98

0xffffff913cdcbce0 : 0xffffff800a8839bd

0xffffff913cdcbd10 : 0xffffff800a290db0

0xffffff913cdcbd40 : 0xffffff800a291b0b

0xffffff913cdcbd80 : 0xffffff800a1b4dcc

0xffffff913cdcbdd0 : 0xffffff800a18fb41

0xffffff913cdcbe50 : 0xffffff800a1a425e

0xffffff913cdcbef0 : 0xffffff800a2c27b7

0xffffff913cdcbfa0 : 0xffffff800a15d1b6

BSD process name corresponding to current thread: WacomTouchDriver

Mac OS version:

18G4032

Kernel version:

Darwin Kernel Version 18.7.0: Mon Feb 10 21:08:45 PST 2020; root:xnu-4903.278.28~1/RELEASE_X86_64

Kernel UUID: A52CF11D-A733-3E77-832B-D42063739C84

Kernel slide: 0x0000000009e00000

Kernel text base: 0xffffff800a000000

__HIB text base: 0xffffff8009f00000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

EOF

Model: MacBookPro11,2, BootROM 159.0.0.0.0, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.18f15

Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.9)

Bluetooth: Version 6.0.14d6, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Intuos PTM

USB Device: Generic USB Hub

USB Device: AirPod Case

USB Device: Hub

USB Device: Apple Cinema Display

USB Device: My Book 111D

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Thank you sincerely.

MacBook Pro Retina

Posted on Jul 6, 2020 3:18 AM

Reply

Answer 1

BobHarris

Level 9

56,825 points

Jul 6, 2020 11:47 AM in response to p4trk

Interesting. Identical panics. Even the same traceback addresses (well address space randomization changed the page address, but the byte offset within the page is identical in both panics).

You do not have any 3rd party kernel extensions.

WacomTouchDriver is the process in each case. Were you using your Wacom tablet at the time the panic happened?

I'm assuming the Wacom tablet is USB connectioned (or other wired connection). Since there are no 3rd party drivers, I'm leaning towards some UBS bus interaction that caused this problem.

But it is only a slight lean, as it is also possible that the WacomTouchDriver (which is a user space program and should never be able to panic the system) has found a way to tickle some bug in the macOS kernel that has been undiscovered.

I'm sorry, I cannot give you a solid answer and solution.

Reply

Answer 2

p4trk Author

Level 1

8 points

Jul 6, 2020 11:50 AM in response to BobHarris

Thank you for the help. I will see if the drivers need updating. Yes, it is a Wacom tablet connected via USB.

Reply

Answer 3

BobHarris

Level 9

56,825 points

Jul 6, 2020 8:32 AM in response to p4trk

Please post the entire kernel panic report

Look for the Kernel Panic reports at:

Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/en-us/HT200553>

The panic report should have ".panic" in the file name.

You can put the panic report in an "Additional Text" box when you Reply

If, AND ONLY IF, you have difficulty posting via "Additional Text"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

If there is more than 1 .panic report, please post a few, as the differences between them may provide clues. Even if they are all the same, that is a clue.

Reply

Answer 4

Sharhari

Level 5

6,293 points

Jul 6, 2020 4:48 AM in response to p4trk

p4trk wrote:

Hello everyone, getting the black screen error which leads to a computer reset. Is there anyone here that could help please? Running Macbook Pro (retina 15-inch late 2013) on macOS Mojave 10.14.6. Here is the log: