Brand New Macbook Pro Keeps Restarting

Hi everyone,


Today I received my brand-new Macbook Pro 16" - it's the 2.6 GHz 6-Core Intel Core i7 edition with 16GB RAM.


While installing a few programs earlier the Mac just randomly shut down and restarted - before it happened, the fans sounded as though they were roaring up to "full throttle" before it went dead completely and restarted. I've just upgraded from a 2015 13" Retina Macbook Pro and have only installed apps which worked fine on my old laptop. I find it hard to believe a brand new Macbook Pro would be running into these issues - does anyone have any suggestions? I've pasted the last error message below:


I'm at a bit of a loss of what to do, as I'm not running overly intensive tasks ( I didn't think - Google Backup & Sync is all I can really think it may be, but that ran fine on my old Mac with much worse specs!


Oh, I should also point out the Mac is updated and running Catalina 10.15.5


Thanks in advance


---------


panic(cpu 0 caller 0xfffffff02376fb8c): "void AppleEmbeddedPCIeUpLinkMgmt::_linkInterruptAction(IOInterruptEventSource *, int): " "A link timeout has been seen after 650000 microseconds and 49999 iterations."@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleEmbeddedPCIeUpLinkMgmt/AppleEmbeddedPCIeUpLinkMgmt-102.120.1/AppleEmbeddedPCIeUpLinkMgmt.cpp:3986

Debugger message: panic

Memory ID: 0x6

OS version: 17P5300

macOS version: 19F101

Kernel version: Darwin Kernel Version 19.5.0: Tue May 26 20:16:42 PDT 2020; root:xnu-6153.121.2~1/RELEASE_ARM64_T8010

Kernel UUID: 123C59BB-125A-31AF-A916-AAF729BE6BE8

iBoot version: iBoot-5540.125.4

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x1

x86 Previous Power Transitions: 0x70707060400

PCIeUp link state: 0x89271611

Paniclog version: 13

Kernel slide:     0x000000001b724000

Kernel text base: 0xfffffff022728000

mach_absolute_time: 0x8578c2cd77

Epoch Time:        sec       usec

  Boot    : 0x5f030e9f 0x000ee662

  Sleep   : 0x00000000 0x00000000

  Wake    : 0x00000000 0x00000000

  Calendar: 0x5f036be8 0x000edb2f


Panicked task 0xffffffe0003fb000: 3452 pages, 220 threads: pid 0: kernel_task

Panicked thread: 0xffffffe000800fd8, backtrace: 0xffffffe015ba35b0, tid: 276

  lr: 0xfffffff022fec764  fp: 0xffffffe015ba35f0

  lr: 0xfffffff022fec5c0  fp: 0xffffffe015ba3660

  lr: 0xfffffff0231071e0  fp: 0xffffffe015ba3710

  lr: 0xfffffff0235b562c  fp: 0xffffffe015ba3720

  lr: 0xfffffff022febf28  fp: 0xffffffe015ba3a90

  lr: 0xfffffff022fec280  fp: 0xffffffe015ba3ae0

  lr: 0xfffffff023e228f8  fp: 0xffffffe015ba3b00

  lr: 0xfffffff02376fb8c  fp: 0xffffffe015ba3b30

  lr: 0xfffffff02376aaf8  fp: 0xffffffe015ba3bc0

  lr: 0xfffffff0235248a4  fp: 0xffffffe015ba3c10



Posted on Jul 6, 2020 11:40 AM

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2 replies

Jul 6, 2020 7:18 PM in response to John Galt

Thank you, yes I read through all of that. The crashes keep happening, with different error messages each time. The latest one is below.


Thank you,




panic(cpu 1 caller 0xfffffff00cd7bdc4): ANS2 Recoverable Panic - assert failed: [11993],src/drivers/apple/aspcore/nandeng/ans2/pre_nand_eng.c:573:AXI_ERR F2H 0 SL[0] ERR 0x80000000 HIX 0 SEG 2430 TAG 50 OP 1 DRAM 35630 LBA 0xffffffff secOffset 0x0 dp[4b050000, f0000, ffffffff, bf39] mmu[2b279c, 7890

assert failed: [11993],src/drivers/apple/aspcore/nandeng/ans2/pre_nand_eng.c:573:AXI_ERR F2H 0 SL[0] ERR 0x80000000 HIX 0 SEG 2430 TAG 50 OP 1 DRAM 35630 LBA 0xffffffff secOffset 0x0 dp[4b050000, f0000, ffffffff, bf39] mmu[2b279c, 789000, 140c, 0, 107ff00, 100700, 40f]

RTKit: RTKit_iOS-1264.100.25.release - Client: t8012.release-AppleStorageProcessorANS2-717.120.1~36~717.120.1~36

!UUID: 90daa24f-6301-3b8f-84ae-06baaf5015fb

Time: 0x00000044e241c403


Faulting task   0 Call Stack: 0x000000000001580c 0x0000000000015260 0x000000000000a214 0x000000000001b450 0x000000000001b488 0x00000000000c485c 0x00000000000c3548 0x000000000000fdb8 0x000000000000a950 0x0000000000008df0 0x000000000000d7dc 0x000000000000d7d4 0x0000000000129cc8 0x0000000000129f8c 0x000000000002f8c4 0x000000000000ddb8 000000000000000000


Marin ASC Async error info: 

l2c_err_sts 0x10001bfc00000000, l2c_err_adr 000000000000000000, l2c_err_inf 000000000000000000

lsu_err_sts 000000000000000000, fed_err_sts 000000000000000000, mmu_err_sts 000000000000000000


Mailbox (0): (0)

  Inbox  AKF_KIC_INBOX_CTRL = 0x00020001, AKF_KIC_MAILBOX_SET = 0x00001101

  Outbox AKF_AP_OUTBOX_CTRL = 0x00020001, AKF_AP_MAILBOX_SET  = 0x00000000



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Brand New Macbook Pro Keeps Restarting

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