Bluetooth Microsoft Surface Mouse not working with MacBook Pro 2019. It is not even detecting it.

MacBook Pro bluetooth is not even detecting Microsoft Surface Mouse

Posted on Jul 6, 2020 7:56 PM

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Question marked as Top-ranking reply

Posted on Jul 10, 2020 10:59 AM

Hi there, drharshgupta,


Thanks for visiting here Apple Support Communities. We understand that you have a third-party Bluetooth mouse you are attempting to pair with your MacBook Pro, but it doesn't appear to be recognized. We're happy to help!


First, make sure the mouse is not currently connected with any other devices. While you can likely pair the mouse with multiple computers, it can only be actively connected to one at a time. Then, make sure the mouse is in pairing mode. You may need to check with Microsoft on how to do this.


For more information on pairing a wireless mouse with your Mac, check out Using a Bluetooth mouse, keyboard, or trackpad with your Mac - Apple Support.


Best!

1 reply
Question marked as Top-ranking reply

Jul 10, 2020 10:59 AM in response to drharshgupta

Hi there, drharshgupta,


Thanks for visiting here Apple Support Communities. We understand that you have a third-party Bluetooth mouse you are attempting to pair with your MacBook Pro, but it doesn't appear to be recognized. We're happy to help!


First, make sure the mouse is not currently connected with any other devices. While you can likely pair the mouse with multiple computers, it can only be actively connected to one at a time. Then, make sure the mouse is in pairing mode. You may need to check with Microsoft on how to do this.


For more information on pairing a wireless mouse with your Mac, check out Using a Bluetooth mouse, keyboard, or trackpad with your Mac - Apple Support.


Best!

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Bluetooth Microsoft Surface Mouse not working with MacBook Pro 2019. It is not even detecting it.

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