hi my uncle had past away and id like to ask because I signed out of his id and signed in mine so could you help me help me as I did log out and now it wants the old id

help me please


Posted on Jul 7, 2020 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2020 10:28 AM

contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Either take the device, the above paperwork, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Jul 7, 2020 10:28 AM in response to muzammil272

contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Either take the device, the above paperwork, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

hi my uncle had past away and id like to ask because I signed out of his id and signed in mine so could you help me help me as I did log out and now it wants the old id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.