Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to remove activation lock on an iPad that I let my Niece borrow and she does not know iCloud or AppleID information.. PLEASE HELP.. I am the original owner of this iPAD and would like to use it again..

I need to remove activation lock on an iPad that I let my Niece borrow and she does not know iCloud or AppleID information.. PLEASE HELP.. I am the original owner of this iPAD and would like to use it again..

Posted on Jul 7, 2020 3:31 PM

Reply
Question marked as Best reply

Posted on Jul 7, 2020 3:40 PM

Perhaps this may help: https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

2 replies
Question marked as Best reply

Jul 7, 2020 3:40 PM in response to greenmultimedia.com

Perhaps this may help: https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Jul 7, 2020 4:29 PM in response to greenmultimedia.com

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


I need to remove activation lock on an iPad that I let my Niece borrow and she does not know iCloud or AppleID information.. PLEASE HELP.. I am the original owner of this iPAD and would like to use it again..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.