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Update/Restore message on screen

Hello my phone screen states to connect to iTunes and restore it. Ive connected the phone and hit update and shows me an error message that my phone cannot be updates and it needs to be restored. I've tried restoring but still doesn't work.

iPhone XR, iOS 13

Posted on Jul 7, 2020 5:13 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2020 5:22 PM

Seems there might be a hardware problem, then.

Use the Contact Support link in the upper right, and discuss this with the folks that work for Apple.

They’ll be best able to discuss your options and alternatives.

1 reply

Update/Restore message on screen

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