Outlook has stopped saving sent items

Suddenly, Outlook no longer places sent messages in the Sent items folder, or in folders designated by Outgoing Rules. The only way to find sent items is by using Spotlight.


MacBook Pro 17″, macOS 10.13

Posted on Jul 8, 2020 9:45 AM

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4 replies

Jul 8, 2020 2:01 PM in response to D Michael Enfield

D Michael Enfield Said:

"My only problem now is locating any Sent email during those two days, other than by using Spotlight."

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Visit Your eMail Provider's Site:

Let's say you have a Microsoft Hotmail eMail address... If you go into your official account site, and log in there - is there any difference between that site and Outlook, particularly when it comes to items in the Sent folder? If so, remove the account, and then add it back. See if it all now syncs.

Jul 8, 2020 10:05 AM in response to TheLittles

Before reading your reply, I went into Advanced setting for the account, and manually re-selected the Sent Items folder. Now Sent items either appear in that folder, or in another folder if a Rule so stipulates. This is EXACTLY what was happening up until a couple of days ago. My only problem now is locating any Sent email during those two days, other than by using Spotlight.

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Outlook has stopped saving sent items

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